Nigerian customers of Guaranty Trust Bank are grappling with network downtime, rendering transactions impossible via the bank’s app, USSD, or Point of Sales terminals.
As observed by Nairametrics, the network problem which started on Wednesday, April 4, 2024, persists without resolution at the time of this report’s publication.
Customers have encountered error messages such as “Issuer inoperative” and “2102 error, this service is currently not available” when attempting transactions, exacerbating the inconvenience.
Despite the widespread network downtime, GTbank is yet to issued an official statement addressing the ongoing network issues.
Consequently, agitated customers have taken to social media platforms, notably X (formerly Twitter), using the hashtag #gtbank to express their frustration and demand transparency regarding the network downtime debacle.
What Nigerians are saying on X
Moe
“I can’t believe @gtbankhasn’t issued any apologies anywhere for this service disruption that has lasted over 24hours. Customers can’t receive money, can’t send out money, can’t use cards to pay for stuff, can’t even use the atm. No email, no text not even a social media post”
Maryam
“GTBank almost embarrassed me this evening. I stood for like 10 mins trying both code and app and it’s not working. Luckily the woman i bought water and stuffs from her told me I can go with what I bought and I should bring her money tomorrow. There’re still good people out there”.
